payment and delivery
Payment can be made via the debit and credit cards shown on our website.
We do not see or store any of your credit or debit card information. When entering your payment details you will be taken to a secure page provided by our payment gateway provider CardSave Online. All your financial information, such as credit/debit card numbers are encrypted using secure technology. Visa and MasterCard transactions may also be subject to 3D Secure authentication.
We will take all reasonable care, in so far as we are able to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
We offer free delivery on orders over £100. Standard delivery costs for orders less than this amount is £10.00 for mainland UK. If you live in Ireland, Northern Ireland, Isles of Scilly, Isle of Man, Channel Islands or the Island of Scotland, please contact us to discuss delivery options and costs before placing your order.
We will agree for the delivery of the products to the address given when you placed your order. We will make every effort to deliver products during the timescale set out in our website, unless we notify you of any exceptional delay (which means we are not able to despatch your order within 14 days). We cannot be held responsible for late delivery due to circumstances beyond our control, such as extreme weather conditions, strikes or shortages apply.
If you would like your products to be delivered to your place of work, your delivery address must include the name of the company and the contact telephone number.
We aim to dispatch your order as quickly as possible but please allow 5-7 working days for standard delivery. If an item is out of stock then we will contact you to see what you wish to do.
We send all our packages through an external courier. All deliveries will require a signature on arrival.
We send our packages through Interlink. Interlink provide a 1 hour delivery slot for all deliveries. You will receive notification via email or text message to track your parcel and when to expect your delivery. There are options within the text mesasge or email to amend the delivery day, amend the delivery address or deliver to a neighbour, change the delivery to a safe place or collect the parcel from the local depot.
Bianca Lorenne have no control over the timing of your delivery and accept no liability for the timing of delivery, loss or damage to your parcel whilst in the hands of the courier.